1.1 Welcome to Global Wedding Matrimony (the Platform). The Platform is owned and operated by Global Wedding Matrimony Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at [●], Mumbai, Maharashtra, India (the Company, we, our or us).

1.2 This Agreement governs access to and use of the Platform, including all websites, mobile applications, software, services, memberships, features, content, communications and functionality made available by the Company.

1.3 By accessing or using the Platform, you agree to be bound by this Agreement. If you do not agree with this Agreement, you must not use the Platform.

1.4 Please read this Agreement together with the Privacy Policy, the Safety Guidelines (Annexure A) and the Plan Features shown to you at the time of purchase.

2.1 The Platform is an online technology service that enables individuals and families seeking matrimonial alliances to create profiles, search profiles, express interest, communicate, and interact with other Members.

2.2 The Company provides software tools and communication infrastructure only.

2.3 The Company does not:

• arrange marriages;
• broker marriages;
• guarantee matches, proposals, responses, introductions or meetings;
• negotiate relationships;
• verify Member information (except as stated in clause 17);
• participate in any matrimonial decision.

2.4 The Platform operates solely as a technology platform.

3.1 The Company is an “intermediary” under the Information Technology Act, 2000 (the IT Act). Profiles, messages and other Content are created and controlled by Members, not by the Company.

3.2 Search results and suggestions on the Platform are produced automatically from the criteria and preferences set by the Member. They are not recommendations, introductions or endorsements by the Company of any person.

3.3 The Company observes the due diligence requirements of the IT Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the IT Rules). This Agreement, the Privacy Policy and the Safety Guidelines together form the rules and regulations, privacy policy and user agreement published under the IT Rules.

3.4 The Company will remind Members of this Agreement and the Privacy Policy at least once every year, and tells Members not to host, upload, share or transmit unlawful content.

3.5 All rights and defences available to the Company as an intermediary under Applicable Law are reserved.

4.1 In this Agreement:

“Agreement” means this Master Agreement, including the Terms of Use, Membership Agreement, Platform Policies and Annexures, as updated from time to time.

“Applicable Law” means all laws, rules, regulations, orders and directions in force in India, including the IT Act, the IT Rules, the Digital Personal Data Protection Act, 2023 and its Rules, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Dowry Prohibition Act, 1961, the Prohibition of Child Marriage Act, 2006 and the Bharatiya Nyaya Sanhita, 2023, each as amended from time to time.

“Company” means Global Wedding Matrimony Private Limited, its successors and permitted assigns.

“Consumer” has the meaning given in the Consumer Protection Act, 2019.

“Content” means any text, images, photographs, audio, video, messages, communications, information, data or materials submitted, transmitted or displayed through the Platform.

“Grievance Officer” means the person designated by the Company under clause 66.

“Member” means any individual who registers, accesses, browses, purchases a membership or uses the Platform.

“Membership Plan” means a free, paid, premium, promotional or other plan offered on the Platform.

“Off-Platform Information” means any information shared between Members outside the Platform’s own messaging tools, including by phone, WhatsApp, email, social media, video call or in person.

“Personal Data” means any data about an individual who is identifiable by or in relation to that data.

“Plan Features” means the features, limits, duration and price of a Membership Plan as displayed on the Platform at the time of purchase and as set out in the purchase confirmation or invoice sent to the Member.

“Platform” means the website, mobile applications, software, databases, systems, services, content and features operated by the Company.

“Privacy Policy” means the Company’s privacy policy published on the Platform, as updated from time to time.

“Profile” means information, photographs, preferences, content and materials submitted by or for a Member.

“Safety Guidelines” means the guidelines in Annexure A, as updated from time to time.

“Services” means all services, memberships, subscriptions, features, tools and functionality offered through the Platform.

5.1 This Agreement is a legally binding electronic contract under the IT Act and the rules made under it. No physical or digital signature is required.

5.2 You accept this Agreement by ticking the acceptance box at registration (which is never pre-ticked), by clicking “Accept”, “Register”, “Continue” or “Subscribe”, by making payment, or by using any part of the Platform.

5.3 The Company records the version of this Agreement that you accepted, with the date, time and the device and network details of acceptance. These records may be relied on as evidence.

5.4 The Privacy Policy and the Safety Guidelines form part of this Agreement. If they conflict with this Agreement, this Agreement prevails, except that the Privacy Policy prevails on how Personal Data is handled.

6.1 The Company may update this Agreement from time to time, including to reflect changes in law, features or business.

6.2 The Company will give notice of material changes by email, Platform notification, website notice or other reasonable means, at least [15] days before the change takes effect (or sooner where law or security requires).

6.3 If you do not accept a change, you may stop using the Platform and close your account before the change takes effect. Continued use after that date is acceptance of the revised Agreement.

6.4 A change will not reduce the Plan Features of a Membership Plan that you have already paid for, for the remainder of its paid period.

7.1 Membership is personal to the registered Member.

7.2 Members shall not:

• transfer, sell or assign accounts;
• share login credentials or OTPs;
• permit third parties to use their accounts.

8.1 Members are responsible for keeping their account credentials confidential, and for all activity on their accounts until they report unauthorised access to the Company.

8.2 Members must tell the Company promptly at [email] if they suspect unauthorised access or any security breach.

8.3 The Company will never ask a Member for a password or OTP. Members must never share them with anyone.

8.4 The Company is not liable for loss caused by unauthorised use of an account where the Member failed to follow this clause.

9.1 The Company may send service communications through email, SMS, WhatsApp, mobile notifications or Platform messaging, including:

• service notifications;
• account alerts and security notices;
• payment confirmations and invoices;
• operational and legal notices.

9.2 Service communications may be sent even if your number is registered on a Do-Not-Disturb or similar registry, to the extent permitted by law.

9.3 Promotional and marketing messages are sent only with your separate consent. You may withdraw that consent at any time through account settings or the opt-out link in the message.

9.4 Service, security and legal messages cannot be switched off while your account is active.

10.1 Members acknowledge that marriage is a significant personal, social, emotional, legal and financial decision.

10.2 All decisions relating to the following remain solely the responsibility of the Members concerned:

• communication;
• meetings;
• engagement;
• marriage;
• financial arrangements;
• relocation;
• immigration;
• family discussions.

10.3 The Company is not a party to any such decision.

11.1 Headings are for convenience only. “Including” means “including without limitation”. A reference to a law includes that law as amended or re-enacted.

11.2 The Annexures form part of this Agreement.

11.3 If a plan page and this Agreement differ on which features a Membership Plan includes, the plan page (as recorded in the purchase confirmation) prevails as to those features only.

12.1 To use the Platform as a Member, you must:

• (a)be a natural person (an individual, and not a company, firm, agency or other entity);
• (b)be at least eighteen (18) years old if you are a woman, and at least twenty-one (21) years old if you are a man (or such higher age as Applicable Law prescribes for you), and in all cases be legally competent to contract;
• (c)be legally free to marry under the law applicable to you (for example, unmarried, divorced by a final decree, or widowed);
• (d)not be barred by any court, tribunal or authority from marrying or from using the Platform;
• (e)use the Platform only for lawful matrimonial purposes; and
• (f)provide truthful information.

12.2 The Platform is intended exclusively for adults. The Company does not knowingly permit anyone below the minimum age to use it. An account found to belong to a person below the minimum age will be removed and its Personal Data deleted, subject to any retention required by law.

12.3 The Company may ask for proof of age or eligibility at any time and may suspend an account until proof is provided.

12.4 Membership is void where prohibited by law.

13.1 A Profile may be created:

• by the individual seeking a matrimonial alliance; or
• by a parent, guardian, sibling, relative or authorised representative, acting with the knowledge and consent of that individual.

13.2 A person who creates a Profile for another person confirms that the other person is an eligible adult who has agreed to the Profile and to this Agreement, and that all details are accurate.

13.3 The person for whom a Profile is created is bound by this Agreement and by the Profile. The person who created it is also responsible for it. A Member cannot avoid responsibility for a false Profile by saying that someone else created it.

13.4 The Company may ask for proof of consent at any time and may remove a Profile if it is not provided.

14.1 A Member may maintain only one active Profile unless the Company expressly permits more.

14.2 Duplicate, misleading or suspicious Profiles may be removed. Fees paid for a duplicate Profile are not refundable.

15.1 Members shall ensure that information submitted to the Platform is:

• true;
• accurate;
• current;
• complete;
• not misleading.

15.2 Members shall promptly update inaccurate or outdated information.

16.1 Members shall not intentionally conceal or misrepresent information that may reasonably influence a matrimonial decision, including:

• marital status, including whether a divorce is pending or complete;
• children;
• identity and age;
• any court order or pending proceeding that restricts or affects the ability to marry;
• other legal restrictions affecting marriage.

16.2 Members understand that a false statement about such matters can have serious legal consequences for them, including civil remedies and criminal complaints, which are matters between the Members concerned and the authorities.

17.1 Unless expressly stated otherwise, the Company does not verify:

• identity;
• age;
• marital status;
• education;
• employment;
• income;
• family background;
• health condition;
• criminal history;
• character;
• intentions.

17.2 The Platform relies substantially on information provided by Members. Members remain solely responsible for their own verification and due diligence.

17.3 Verification of a mobile number or email address by OTP or link shows only that the Member can access that number or address. It does not confirm identity or the accuracy of any Profile.

17.4Optional checks. The Company may, at its discretion, carry out verification, screening or fraud-prevention checks in selected cases or as a feature, but has no obligation to do so for any or all Profiles. Carrying out a check in one case does not create a duty to do so in any other case, and is not an assurance of identity, genuineness, character or intentions.

17.5Verification indicators. If the Company ever displays a badge, tick or label, it will state what was checked. The indicator means only that and nothing more. Members must still do their own verification.

18.1 Photographs uploaded to the Platform must:

• belong to the Member;
• be recent and accurately represent the Member;
• not infringe third-party rights;
• not be materially misleading.

19.1 Members shall not upload content that materially misrepresents identity through:

• artificial intelligence;
• deepfake technology;
• synthetic media;
• deceptive editing techniques.

19.2 Content intended to deceive other Members will be removed, and the Profile may be suspended or terminated.

20.1 Members are solely responsible for:

• information submitted;
• content uploaded;
• representations made;
• communications sent;
• decisions taken.

21.1 Information obtained from another Member through the Platform is confidential and may be used only for the purpose of considering a matrimonial alliance with that Member.

21.2 Members shall not disclose, publish, distribute, transfer, sell, share, reproduce or exploit personal information obtained through the Platform without the consent of the person concerned.

21.3 This obligation survives termination of membership.

22.1 The Platform may be used solely for genuine matrimonial purposes.

22.2 The Platform is not for casual dating, companionship, or any commercial, promotional or other purpose.

23.1 Members shall not:

• create fake profiles or use more than one identity;
• impersonate any person or use another person’s name, photographs or documents;
• provide false or misleading information, or conceal marital status;
• cheat, defraud or dishonestly induce any person to deliver money or property;
• ask for, offer or transfer money or gifts as set out in clause 24;
• demand, offer or discuss dowry;
• harass, stalk, threaten, abuse, pressure or intimidate any person;
• send obscene, sexual, indecent or unsolicited content, or share intimate images of any person;
• post unlawful, hateful or discriminatory content;
• share another person’s private information, photographs or chats without consent;
• use information obtained through the Platform to contact, harm or defraud a Member outside the Platform;
• make false or malicious reports against other Members;
• upload malware or interfere with Platform operations or security;
• infringe intellectual property rights;
• try to avoid a suspension or removal by creating a new account;
• misuse the Platform in any other way.

23.2 Posting a telephone number, residential address, personal email address, external web link or social media handle in the public part of a Profile is not allowed. Use the Platform’s contact tools.

24.1 Members shall not ask for, offer, accept or transfer money, loans, “emergency” help, investments, cryptocurrency, gifts, gift cards, jewellery, travel, visa, medical, legal, customs or parcel charges, or any other financial benefit, to or from any Member they have met through the Platform.

24.2 Members shall not ask for or share bank, UPI, card or wallet details, passwords or OTPs.

24.3 The Company never asks any Member for money on behalf of another Member. The only money the Company asks for is the fee for a Membership Plan, payable on the Platform’s own payment pages.

24.4 Dowry, and any demand or offer of dowry, is prohibited by the Dowry Prohibition Act, 1961. Members shall not demand, offer or discuss dowry in any form.

24.5 A Member who receives a request of this kind must stop communicating about it and report it at once under clause 67.

24.6 The Company may suspend or terminate any account that breaches this clause, may warn other Members who dealt with it, and may report it to the authorities.

24.7 The Company is not responsible for any financial transaction between Members.

25.1 The Platform is intended for personal matrimonial use only.

25.2 Members shall not use the Platform for:

• advertising;
• lead generation;
• recruitment;
• business promotion;
• commercial solicitation.

25.3 Companies, firms, agencies and other entities may not become Members.

26.1 Members shall not use the Platform for the purpose of:

• collecting member information;
• creating external databases;
• diverting Members to competing platforms;
• commercial solicitation outside the Platform;
• lead generation activities.

27.1 All communications, meetings, discussions and relationships occur solely between Members.

27.2 The Company does not supervise, direct, endorse or guarantee such interactions.

28.1 Members acknowledge that interactions with other Members involve personal judgment and risk, and accept responsibility for their own decisions and interactions, online and offline.

28.2 Members should follow the Safety Guidelines in Annexure A, including the following:

• involve your family or a trusted person;
• meet first in a public place and tell someone where you are going;
• do not share financial details or identity documents;
• be careful if someone quickly asks to move to WhatsApp or another app, or pushes for money or secrecy;
• verify what you are told before you rely on it.

28.3 The Safety Guidelines are general suggestions. They are not exhaustive, and they do not make the Company responsible for any Member’s safety.

29.1 The Company is not responsible for Off-Platform Information voluntarily shared by Members, including contact numbers, email addresses, social media details, photographs, financial information and personal documents.

29.2 The Company cannot see, monitor or control communications that take place outside the Platform, including on WhatsApp, calls, social media, email or in person.

29.3 Members who share information outside the Platform do so at their own risk. Members are encouraged to use the Platform’s messaging tools until they are comfortable.

29.4 The Company may enable, restrict or disable contact-sharing features at any time.

30.1 The Platform provides technology-based services designed to enable Members to:

• create profiles;
• search profiles;
• express interest;
• communicate with other Members;
• access matrimonial-related features.

30.2 Services may be modified, improved or withdrawn from time to time. A change will not reduce the Plan Features of a plan already paid for, for the remainder of its paid period.

31.1 The Company provides software tools, communication infrastructure and technology services only.

31.2 The Company’s obligations are limited to making available the Platform features and services purchased by the Member.

31.3 The Company does not:

• act as a marriage bureau;
• act as a matchmaker;
• act as a broker;
• arrange meetings;
• recommend or endorse Members;
• guarantee compatibility;
• guarantee marriage.

32.1 The Company does not guarantee:

• profile views;
• responses;
• proposals;
• introductions;
• meetings;
• relationships;
• engagement;
• marriage.

32.2 Any matrimonial objective pursued by a Member remains solely the Member’s personal objective and does not form part of the Company’s contractual obligations.

33.1 The Platform may offer:

• free memberships;
• paid memberships;
• premium memberships;
• subscription plans;
• promotional memberships;
• special packages.

33.2 The Plan Features of each plan are displayed at the time of purchase, and are sent to the Member in the purchase confirmation. Annexure C shows the format in which plans are described.

34.1 Membership fees are consideration solely for access to the features and functionality described in the applicable Membership Plan.

34.2 Members acknowledge and agree that membership fees purchase access to Platform features only.

34.3 Membership fees do not purchase or guarantee:

• proposals;
• responses;
• introductions;
• meetings;
• engagement;
• marriage;
• compatibility;
• matrimonial success.

34.4 The Company does not undertake to secure, procure, arrange or ensure any matrimonial outcome.

35.1 The Company will make available the Plan Features of every paid Membership Plan, as described at the time of purchase, for the paid period.

35.2 If a Member believes that a Plan Feature has not been delivered, the Member should tell the Grievance Officer within [30] days of becoming aware of it, giving details.

35.3 The Company will investigate and, within [7] working days, either restore the feature, extend the plan period by the time lost, or refund the fee for the undelivered portion under clause 40.

35.4 This clause does not limit any right the Member has under Applicable Law.

36.1 Membership fees, charges, taxes (including GST) and statutory levies are displayed before payment. A tax invoice is sent on purchase.

36.2 The Company may revise pricing for future purchases at any time. Pricing changes do not affect memberships already purchased and activated.

37.1 Payments are processed through independent, licensed third-party payment service providers, including Razorpay. The Company does not store card, UPI or bank credentials.

37.2 Payments from outside India are subject to the payment provider’s rules, currency conversion and bank charges.

37.3 The Company is not responsible for:

• banking errors;
• payment gateway failures;
• transaction delays;
• card issuer decisions;
• other third-party payment processing failures.

37.4 If money is debited but the plan is not activated, the Member should write to the Grievance Officer with the transaction details. Clause 40 applies.

37.5 The Company may decline or reverse a payment that it reasonably believes is fraudulent or unauthorised.

38.1 The Company may introduce:

• discounts;
• coupons;
• referral programs;
• trial memberships;
• special campaigns;
• promotional pricing.

38.2 Such offers may be modified, restricted, suspended or withdrawn at any time, but not after a Member has already purchased on those terms.

39.1 Membership benefits remain available only for the purchased membership period. Expired memberships require renewal to continue accessing paid features.

39.2 No Membership Plan renews automatically. A recurring payment is set up only if the Member separately and expressly chooses it, through a process that follows the rules of the Reserve Bank of India, and the Member can cancel it at any time.

40.1 Refunds are decided by whether the purchased Plan Features were delivered, and not by the Member’s matrimonial outcome.

40.2 The following table sets out when refunds are given:

40.3 Refunds are made to the original payment method. The time taken for the amount to reach the Member depends on the bank or payment provider.

40.4 Refund requests must be sent to the Grievance Officer with the account details and transaction reference.

40.5 Nothing in this Agreement restricts any non-waivable right the Member has under Applicable Law.

41.1 Members acknowledge that the Company does not guarantee and shall not be responsible for:

• finding a suitable match;
• receiving responses;
• establishing a relationship;
• engagement;
• marriage;
• compatibility between Members;
• continuation of any relationship.

41.2 Failure to achieve any matrimonial objective, expectation, personal goal, relationship outcome, engagement, marriage or family expectation shall not, by itself, constitute:

• deficiency of service;
• negligence;
• misrepresentation;
• unfair trade practice;
• breach of contract;
• grounds for refund;
• grounds for compensation;
• grounds for damages.

41.3 This clause does not apply where the Company has failed to provide a Plan Feature as described, or has acted in breach of Applicable Law. In those cases the Member’s remedies are those in clauses 35 and 40 and under Applicable Law.

42.1 Members acknowledge that matrimonial decisions are influenced by many factors beyond the Company’s control.

42.2 The Company shall not be liable for the following, where they arise from the absence of a matrimonial outcome or from the conduct of other Members:

• disappointment;
• emotional distress;
• mental agony;
• delay in marriage;
• loss of opportunity;
• family expectations;
• personal expectations;
• relationship outcomes.

43.1 The Company is deemed to have fulfilled its contractual obligations when it provides access to the Plan Features included in the applicable Membership Plan.

43.2 The Company’s obligations do not include procuring, arranging, introducing, recommending, securing or ensuring any matrimonial outcome.

44.1 Unless expressly stated in writing as part of a purchased Membership Plan, the Company does not promise:

• any minimum number of proposals;
• any minimum number of responses;
• any minimum number of profile views;
• any minimum number of introductions;
• any minimum level of engagement.

44.2 No advertisement, promotional communication, social media content, customer support communication or marketing material creates any guarantee beyond the Plan Features expressly described in the purchased Membership Plan.

44.3 The Company does not authorise any person to promise a match, a marriage or a timeline. Members should rely only on the Plan Features. Members who see any such statement should report it to the Grievance Officer.

45.1 Members may discontinue use of the Platform or close their account at any time through account settings or by writing to the Company.

45.2 Cancellation does not automatically entitle a Member to a refund. Refunds are governed by clause 40.

46.1 The Company may suspend or terminate membership where it reasonably believes that:

• this Agreement has been violated;
• fraudulent activity exists;
• misuse of the Platform has occurred;
• security concerns arise;
• investigation is required;
• the law requires it.

46.2 For serious matters (such as fraud, money requests, harassment, impersonation or a minor’s account) the Company may act immediately and without prior notice. In other cases the Company will give notice by email or Platform message, with the reason.

46.3 A Member whose account is suspended or terminated may ask the Grievance Officer to review the decision, and the Company will respond within [15] days.

46.4 If the Company ends a paid membership without any breach by the Member, clause 40 applies.

47.1 The Platform is provided on an “as available” basis.

47.2 The Company does not guarantee uninterrupted, secure or error-free operation of the Platform, and may carry out maintenance from time to time.

48.1 The Company handles Personal Data in accordance with the Privacy Policy and Applicable Law, including the Digital Personal Data Protection Act, 2023 and its Rules, to the extent in force.

48.2 By registering and using the Platform, you consent to the collection and use of your Personal Data for the purposes in this Part D and the Privacy Policy. You give this consent separately from your acceptance of this Agreement, through a separate acceptance box.

48.3 Some Personal Data you give (for example religion, community, income, health-related details, photographs) is sensitive. You provide it voluntarily, and only if you choose to. It is shown only as you choose in your Profile settings and as the Platform’s functions require.

49.1 The Company may collect:

• profile information, such as name, age, gender, marital status, family, education, occupation, location and preferences;
• contact information, such as mobile number and email address;
• photographs and other content that you upload;
• messages and communications on the Platform;
• payment-related information, such as transaction references (card and bank credentials are handled by the payment provider);
• technical and device information, such as IP address, device type, browser, log data and usage data;
• information you give us when you contact us, report a concern or send documents (for example proof of age, if requested).

49.2 The Company does not require Members to give any information that is not needed for the Platform’s functions, except as stated in clause 12.

50.1 The Company may use Personal Data to:

• create and run your account and Profile;
• show your Profile to other Members as you choose, and enable search, interest and messaging;
• process payments and provide the Plan Features;
• provide customer support and send service communications;
• prevent, detect and investigate fraud, misuse and security incidents;
• analyse use of the Platform and develop and improve features;
• comply with legal obligations and respond to lawful requests;
• establish, exercise or defend legal claims.

51.1 The Company retains Personal Data only for as long as needed for the purposes in this Part D, or as the law requires. In general:

• chat messages are kept for [180] days from the date sent;
• Profile data is kept while your account is active, and for [180] days after deletion for backup, security and dispute purposes;
• payment, invoice and tax records are kept for the period required by law;
• records relating to a complaint, fraud investigation, legal claim or lawful request are kept until that matter is closed and the limitation period has ended.

51.2 The Company may retain information for operational, security, legal, regulatory, dispute resolution, fraud prevention and business continuity purposes.

51.3 When retention is no longer needed, the Personal Data is erased or anonymised.

52.1 Subject to Applicable Law, you may:

• ask for a summary of the Personal Data we hold about you and how it is used;
• ask us to correct or update inaccurate data;
• ask us to erase your Personal Data and close your account;
• withdraw your consent, through account settings or by writing to the Grievance Officer, as easily as you gave it;
• nominate another person to exercise your rights in the event of your death or incapacity; and
• make a complaint to the Grievance Officer about how your data is handled.

52.2 The Company will respond to a rights request within [30] days.

52.3 Withdrawing consent that is necessary to run the service may require the Company to close your account. It does not affect anything done lawfully before the withdrawal. Refunds are governed by clause 40.

52.4 If you are not satisfied with the Company’s response, you may approach the Data Protection Board of India or any other authority, as allowed by law.

53.1 The Company does not sell Personal Data.

53.2 The Company may disclose information where reasonably necessary to:

• comply with law or court orders, or lawful requests of police and government agencies;
• investigate fraud;
• enforce this Agreement;
• protect Members;
• protect legal rights;
• protect public safety.

53.3 Your Profile is shown to other Members according to your Profile settings. Once another Member sees information in your Profile, the Company cannot control what that Member does with it, although clause 21 restricts them.

53.4 The Company uses third-party service providers for hosting, analytics, communications, payment processing, security, customer support and infrastructure. They may access Personal Data only to provide services to the Company, under obligations of confidentiality and security.

54.1 The Platform uses cookies and similar technologies to keep you logged in, remember settings, understand usage, and protect the Platform.

54.2 You can control cookies through your browser or device settings. Some features may not work if you block them.

55.1 The Platform is operated from India and Personal Data is processed in India and, where service providers are located elsewhere, in other countries, in accordance with Applicable Law.

55.2 Members who are located outside India are responsible for following the laws of the place where they live when they use the Platform, including laws on marriage, immigration, sponsorship and data.

55.3 The Company is not responsible for matters of immigration, visas, residency, citizenship, foreign marriage law or taxation arising from any relationship between Members.

55.4 The Company may restrict access to the Platform from any country where it cannot lawfully operate.

56.1 The Company uses reasonable security safeguards to protect Personal Data. No system is completely secure, and the Company cannot guarantee absolute security.

56.2 If a personal data breach occurs, the Company will notify the affected Members and the authorities as Applicable Law requires.

57.1 Members retain ownership of the content submitted by them.

57.2 By uploading content, Members grant the Company a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, display and transmit that content solely for:

• operating the Platform and providing the Services;
• improving the Platform and developing new features;
• analytics and customer support;
• protecting the Platform, including fraud prevention and security;
• promoting the Platform, but not by using a Member’s photograph or personal details in marketing without the Member’s separate consent (see clause 58).

57.3 This licence ends when the Member deletes the content or the account, except for copies the Company must keep under clause 51, and for content already shared with other Members which they may have saved in their own communications.

58.1 The Company will use a Member’s name, photograph, story or testimonial in marketing only with the Member’s separate, specific consent given for that purpose.

58.2 A Member may withdraw this consent at any time. The Company will stop further use within a reasonable time, though material already published may take time to withdraw.

59.1 Members shall not upload content that is:

• unlawful;
• defamatory;
• obscene;
• pornographic;
• abusive;
• threatening;
• hateful;
• discriminatory;
• fraudulent;
• misleading;
• an invasion of another person’s privacy;
• harmful to minors;
• a threat to the unity, integrity, defence, security or sovereignty of India, or public order, or otherwise prohibited by the IT Rules.

60.1 The Company may remove, restrict, reject, disable or edit content where it reasonably believes that:

• this Agreement has been violated;
• legal obligations require action;
• fraud is suspected;
• Platform integrity may be affected.

60.2 The Company has no general duty to review all content before or after it is posted.

60.3 Where the Company removes content or restricts an account, it will, where practicable and lawful, tell the Member and give the reason.

61.1 All rights, title and interest in the Platform, including the following, remain the exclusive property of the Company or its licensors:

• software;
• source code;
• databases;
• trademarks;
• logos;
• content;
• designs;
• functionality;
• platform architecture.

62.1 Members shall not do any of the following to any part of the Platform, except as expressly permitted:

• copy;
• reproduce;
• modify;
• distribute;
• reverse engineer;
• create derivative works.

63.1 The Platform’s database and content are protected intellectual property of the Company and its Members.

63.2 Members shall not scrape, harvest, extract, compile, copy, download or collect Member information or Platform content, manually or by automated means.

63.3 Members shall not use any of the following to collect, reproduce, analyse, train, develop or improve competing products, services, datasets or models using Platform information:

• bots;
• crawlers and spiders;
• scraping or automated extraction tools;
• automated scripts;
• artificial intelligence or machine learning systems.

63.4 The Company may block access, suspend accounts and take legal action against any breach of this clause.

64.1 The Company may use the following to protect the Platform and its Members:

• manual review;
• automated systems;
• fraud detection tools;
• artificial intelligence technologies;
• security monitoring systems.

64.2 These measures are at the Company’s discretion. The Company has no obligation to detect every false Profile or fraudulent act, and the use of these measures does not make the Company responsible for the conduct of Members.

65.1 The Platform may contain links to, or use, services provided by third parties. The Company is not responsible for third-party content, services or privacy practices.

65.2 Your dealings with third parties are governed by their terms.

66.1 The Company has designated a Grievance Officer in India to receive and resolve complaints about this Agreement, the Platform, Content, payments and Personal Data. The Grievance Officer’s name, address and contact details are in clause 92 and are also published on the Platform.

66.2 The Grievance Officer will acknowledge a complaint within 24 hours and aim to resolve it within 15 days of receipt, or sooner where the law requires.

66.3 The Company will keep the Grievance Officer’s details up to date.

67.1 Members may report the following using the “Report” option on the Platform or by writing to the Grievance Officer:

• fake profiles;
• impersonation;
• fraud or requests for money;
• abuse or harassment;
• unlawful content;
• violations of this Agreement.

67.2 The Company will act on reports of impersonation and of intimate or nude images within 24 hours of receiving the complaint, and on other reports within the time required by law.

67.3 The Company may hide a reported Profile while it investigates.

67.4 If the Company removes a Profile for fraud or serious misuse, it may inform Members who interacted with that Profile, so they can protect themselves.

67.5 The Company is not obliged to tell the person who made the report what action was taken, except as law requires.

68.1 The Company may investigate complaints, reports, suspicious activity and potential violations of this Agreement.

68.2 The Company may request information, restrict access, suspend features or take reasonable protective measures.

68.3 Members must co-operate with a reasonable request for information in an investigation. Failure to co-operate may lead to suspension or termination.

69.1 The Company will co-operate with the police, courts, cyber-crime authorities and other lawful authorities, and will provide information (including Profile details, messages, logs and IP addresses) as the law requires or permits.

69.2 The Company may preserve information relating to any Member or Content that is the subject of a complaint, investigation or lawful request, even if the Member deletes the Profile or account.

69.3 The Company is not a party to any matrimonial, family, dowry or criminal dispute between Members and is not responsible for their outcome.

70.1 The Platform does not provide:

• legal advice;
• financial advice;
• tax advice;
• immigration advice;
• medical advice;
• counselling services;
• matrimonial advice;
• investigative services.

70.2 Members should obtain independent professional advice where appropriate.

71.1 Unless expressly stated otherwise in writing, the Company does not conduct:

• criminal background checks;
• employment verification;
• education verification;
• financial verification;
• health verification;
• family investigations.

71.2 Members remain solely responsible for conducting their own inquiries and verification.

72.1 The Company operates a technology platform only.

72.2 The Company is not:

• a marriage bureau;
• a marriage broker;
• a matchmaker;
• an introducer;
• a matrimonial consultant;
• an investigator;
• an agent of any Member.

73.1 Members acknowledge that they are solely responsible for evaluating the accuracy, reliability, suitability and completeness of information provided by other Members, including Profiles bearing any badge or indicator.

73.2 Any reliance placed on information obtained through the Platform is entirely at the Member’s own discretion and risk.

74.1 To the extent permitted by law, the Company shall not be responsible for:

• statements made by Members;
• representations made by Members;
• actions of Members, online or offline;
• omissions of Members;
• decisions made by Members.

74.2 Members interact entirely at their own discretion and risk.

74.3 This clause does not remove the Company’s duty to act on complaints under clause 67.

75.1 The Platform is provided on an “as is” and “as available” basis.

75.2 The Company makes no warranty regarding:

• uninterrupted availability;
• error-free operation;
• accuracy of Member information;
• suitability of Members;
• compatibility of Members;
• matrimonial outcomes.

76.1 To the maximum extent permitted by Applicable Law, the total aggregate liability of the Company arising out of or relating to the Platform shall not exceed the total membership fees actually paid by the Member to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.

76.2 For a Member who has paid no fees, the total aggregate liability of the Company shall not exceed ₹[1,000].

76.3 This clause does not limit liability for the Company’s own fraud or wilful misconduct, or any liability that cannot lawfully be limited.

77.1 To the maximum extent permitted by law, the Company shall not be liable for:

• indirect damages;
• incidental damages;
• consequential damages;
• punitive damages;
• emotional distress, mental agony, matrimonial disappointment, relationship failure, engagement failure or marriage failure that arises from the absence or failure of a matrimonial outcome, or from the acts of other Members;
• loss of opportunity;
• loss of reputation;
• family expectations.

78.1 Nothing in this Agreement excludes, restricts or waives any right or remedy that a Member has as a Consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other law that cannot lawfully be excluded, including the right to approach a Consumer Commission that has jurisdiction.

78.2 If any clause of this Agreement is inconsistent with such a right, the right prevails to the extent of the inconsistency, and the rest of this Agreement continues to apply.

79.1 The Company shall not be liable for delays, interruptions, failures or inability to perform caused by circumstances beyond its reasonable control, including:

• natural disasters;
• pandemics;
• cyberattacks;
• internet failures;
• power failures;
• government actions;
• war;
• terrorism;
• civil unrest.

80.1 Members agree to indemnify and hold harmless the Company, its shareholders, directors, officers, employees, affiliates, service providers, successors and assigns from claims, losses, liabilities, damages, costs and expenses, including reasonable legal fees and professional costs, arising from:

• breach of this Agreement;
• violation of law;
• content uploaded by the Member;
• misuse of the Platform;
• infringement of third-party rights;
• fraudulent conduct.

80.2 A Member is not required to indemnify the Company to the extent that the loss was caused by the Company’s own fraud or wilful misconduct.

81.1 Electronic records maintained by the Company, including account records, payment records, audit logs, system logs and communication records, may be relied on as evidence to the extent permitted by Applicable Law.

82.1 The following provisions survive suspension, cancellation, expiry or termination:

• confidentiality obligations;
• privacy and data protection provisions, to the extent the Company continues to hold Personal Data;
• intellectual property rights and database protection;
• limitation and exclusion of liability;
• indemnity obligations;
• outstanding payment obligations;
• dispute resolution provisions;
• governing law and jurisdiction provisions.

83.1 If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect, and the invalid provision will be read down to the minimum extent necessary.

84.1 Failure by the Company to enforce any provision is not a waiver of that provision or of any other right.

85.1 The Company may assign, transfer or delegate its rights and obligations under this Agreement in connection with a merger, acquisition, restructuring, financing or sale of assets, provided that the successor takes on the Company’s obligations, including those relating to paid Membership Plans and Personal Data. Members will be notified.

85.2 Members may not assign or transfer their rights or obligations without the Company’s prior written consent.

86.1 This Agreement is governed by and construed in accordance with the laws of India.

87.1Step 1 – Grievance. A Member with a dispute should first raise it with the Grievance Officer under clause 66.

87.2Step 2 – Discussion. If the dispute is not resolved, the parties shall try to resolve it amicably through good-faith discussions for [30] days.

87.3Step 3 – Arbitration. If the dispute remains unresolved, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed by the parties. If the parties do not agree on an arbitrator within thirty (30) days, the arbitrator shall be appointed in accordance with Applicable Law. The seat and venue of arbitration is Mumbai, Maharashtra, India. The language is English. The award is final and binding.

87.4Consumers. For a Member who is a Consumer, arbitration is available at the Member’s option. The Member may instead approach a Consumer Commission or other forum that has jurisdiction. Nothing in this clause takes that right away.

87.5 Either party may approach the courts at Mumbai for urgent interim relief.

88.1 Subject to clauses 87 and 78, the courts located in Mumbai, Maharashtra, India have exclusive jurisdiction.

88.2 A Member who is a Consumer may bring a complaint before the Consumer Commission that has jurisdiction under the Consumer Protection Act, 2019, including where the Member resides or works.

89.1 To the extent permitted by Applicable Law, claims shall be pursued on an individual basis and not as part of any representative, collective or similar proceeding.

90.1 This Agreement, together with the Privacy Policy, the Safety Guidelines, the Plan Features and any purchase confirmation, is the complete understanding between the Member and the Company regarding use of the Platform. It replaces all prior discussions, understandings and communications relating to the Platform.

90.2 Nothing in this clause excludes liability for fraud.

91.1 The Company may give notices through:

• email;
• SMS;
• WhatsApp;
• mobile notifications;
• Platform notifications;
• website publication.

91.2 A notice sent to the email address or mobile number registered with the account is treated as received when sent.

91.3 Members may send notices to the Company at the address and email in clause 92.

92.1 The Company’s details are:

93.1 This Agreement becomes effective on the earliest of:

• registration of an account;
• acceptance of this Agreement;
• payment for a membership;
• access to or use of the Platform.

94.1 By creating an account, purchasing a membership, accessing the Platform or using any Platform feature, the Member acknowledges that:

• the Member has read this Agreement;
• the Member understands this Agreement;
• the Member voluntarily accepts this Agreement;
• the Member agrees to be legally bound by this Agreement.

95.1 The Member acknowledges and agrees that:

• the Company operates a technology platform only;
• the Company does not act as a marriage bureau, broker, matchmaker or agent;
• the Company does not verify Member information unless expressly stated otherwise;
• the Company does not guarantee any matrimonial outcome;
• Members remain solely responsible for their decisions, interactions, communications and relationships.

95.2 Access to the Plan Features is the service provided by the Company.

95.3 No matrimonial outcome forms part of the Company’s contractual obligations.

These guidelines help you stay safe. They are suggestions and are not exhaustive.

Before you meet

• Involve your family or a trusted friend from the start.
• Check the person’s identity, marital status, job and family yourself, through documents, mutual contacts and a video call, before you rely on anything.
• Do not rush. Be careful with anyone who creates urgency, secrecy or emotional pressure.
• Be cautious if someone asks to move quickly to WhatsApp, Telegram or another app.

Never

• Send money, gifts, gift cards or “loans”, or invest on anyone’s advice.
• Share bank, UPI, card, wallet, OTP or password details.
• Share identity documents or intimate photographs early.
• Pay any “customs”, “parcel”, “visa” or “medical” fee to a person you met online.

When you meet

• Meet in a public place, in daytime, and tell family where you are going.
• Make your own travel arrangements.
• Leave if you feel uncomfortable.

Warning signs of fraud

• Photographs that look like a model or celebrity, or that differ in each picture.
• Claims of being abroad, in the military, or a doctor or business owner, with an urgent need for money.
• Refusing a video call or a meeting, or always having an excuse.
• Stories that change or do not match.

If something goes wrong

• Stop contact, keep the messages and screenshots, and use the Report option.
• Report financial fraud immediately to your bank and to the National Cyber Crime Reporting Portal (cybercrime.gov.in) or helpline 1930, and to your local police.
• Write to our Grievance Officer at the address in clause 92.

These are the texts to be shown beside separate acceptance boxes. Each box must be unticked by default, and the full document must open from the link.

Operating rules

• Never pre-tick any box. Registration and payment must not complete unless the required boxes are ticked.
• Record, for every acceptance: user ID, version number, date and time, IP address and device.
• Ask Members to accept again when a material change is made.
• Keep the Agreement, Privacy Policy and Refund and Cancellation Policy linked in the website footer and on the payment page.

Each Membership Plan must be described in this format on the plan page, and the same details must appear in the purchase confirmation.

Every feature listed must actually be delivered for the paid period. Advertising must not promise results beyond this table.

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